Privacy Policy

1. Introduction

Silvain ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vehicle rental services in Singapore.

We operate in accordance with Singapore's Personal Data Protection Act 2012 (PDPA) and related regulations. By using our services, you agree to the collection and use of information in accordance with this policy.

If you have questions about this Privacy Policy, please contact us at [email protected].

2. Information We Collect

2.1 Personal Information You Provide

We collect information you provide directly when making a reservation or renting a vehicle:

• Full name and contact information (email address, phone number)
• Driver's license number and issuing country
• Identification document details (passport or national ID)
• Payment information (credit card details, billing address)
• Rental preferences and special requirements
• Emergency contact information

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, navigation patterns)
• Cookies and similar tracking technologies (see our Cookie Policy)

2.3 Vehicle Usage Information

During your rental period, we may collect information about vehicle usage including mileage, fuel consumption, and general condition monitoring for maintenance purposes.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Processing reservations, vehicle handover, and return procedures
• Payment Processing: Charging rental fees, security deposits, and additional charges
• Communication: Sending booking confirmations, updates, and responding to inquiries
• Safety and Security: Verifying identity, preventing fraud, and ensuring vehicle security
• Service Improvement: Analyzing usage patterns to enhance our offerings
• Legal Compliance: Meeting obligations under Singapore law and regulations
• Marketing: Sending promotional communications with your consent (opt-out available)

4. Legal Basis for Processing

Under the PDPA, we process your personal data based on:

• Consent: You have given explicit permission for specific purposes
• Contract Performance: Processing is necessary to fulfill our rental agreement with you
• Legitimate Interests: Processing serves our business interests while respecting your privacy rights
• Legal Obligations: Compliance with Singapore laws and regulatory requirements

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

5.1 Service Providers

• Payment processors for transaction handling
• Insurance providers for coverage verification
• Vehicle maintenance and inspection services
• Technology providers for website and booking systems

5.2 Legal Requirements

We may disclose information when required by law, court order, or government authority, including Singapore's Land Transport Authority (LTA) when necessary.

5.3 Business Transfers

If Silvain is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with appropriate notice provided.

6. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data during transmission and storage
• Secure servers with access controls and monitoring
• Regular security assessments and updates
• Employee training on data protection practices
• Limited access to personal information on a need-to-know basis

While we strive to protect your information, no security system is completely secure. We cannot guarantee absolute security but will notify you of any material breaches as required by law.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Rental Records: Maintained for 7 years for tax and legal compliance purposes
• Payment Information: Retained as long as necessary for transaction records and dispute resolution
• Marketing Consent: Until you withdraw consent or 3 years of inactivity
• Website Analytics: Aggregated data retained for business analysis purposes

After the retention period, personal information is securely deleted or anonymized.

8. Your Rights Under PDPA

Under Singapore's Personal Data Protection Act, you have the following rights:

• Right to Access: Request copies of your personal information we hold
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Withdraw Consent: Withdraw consent for data processing where consent was the basis
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests

To exercise these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.

10. Marketing Communications

With your consent, we may send you marketing communications about our services, promotions, and updates. You can opt out at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us at [email protected]
• Adjusting your preferences during your next rental

Opting out of marketing communications does not affect transactional emails related to your bookings.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Our services are not intended for individuals under 21 years of age (minimum legal driving age for car rentals in Singapore). We do not knowingly collect personal information from minors. If we discover we have inadvertently collected such information, we will delete it promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification for significant changes
• Providing notice during your next interaction with our services

Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: